Agent Efficiency Lab INC (“we,” “us,” or “our”) operates an online AI video generation service. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you create an account or use our website and services.
1. Information We Collect
We may collect the following information:
- Account Information: Your name, email address, username, password hash, and account authentication information.
- User Content: Prompts, images, videos, audio, text, and other materials you upload, as well as content generated through the service.
- Transaction Information: Purchase amount, order history, billing status, and transaction identifiers. Payment card information is processed by our payment service providers, and we do not receive or store your complete payment card number.
- Usage Information: IP address, browser type, device information, access times, pages viewed, generation activity, error logs, and security records.
- Communications: Information you provide when contacting customer support or submitting a refund request.
2. How We Use Information
We may use personal information to:
- Create, authenticate, and manage your account;
- Provide and operate the video generation service;
- Process payments and maintain transaction records;
- Respond to support and refund requests;
- Detect fraud, abuse, security threats, and policy violations;
- Maintain, troubleshoot, and improve the service;
- Comply with legal obligations and enforce our policies.
User Content may be processed by third-party AI or cloud service providers as necessary to generate requested videos and operate the service.
3. AI Training and User Content
We use User Content to provide the services requested by you. Any use of User Content for training generalized AI models or other purposes unrelated to providing the service will be disclosed separately and handled in accordance with applicable law.
You should not upload confidential information, government identification numbers, financial account information, or materials you do not have permission to use.
4. How We Disclose Information
We may disclose personal information to:
- Cloud hosting, AI model, storage, payment, analytics, security, and customer-support providers;
- Professional advisers, auditors, insurers, or legal representatives;
- Government authorities when required by law or necessary to protect legal rights and safety;
- A buyer or successor in connection with a merger, financing, acquisition, restructuring, or sale of assets.
We do not sell personal information for money. If we use information for targeted advertising or activities treated as a “sale” or “sharing” under applicable state law, we will provide any legally required notice and opt-out method.
5. Data Retention
We retain account information while your account remains active and for as long as reasonably necessary to provide the service, maintain transaction and security records, resolve disputes, and comply with legal obligations.
User Content and generated content are retained only for as long as reasonably necessary to provide the service or as otherwise disclosed within the service. Information may remain temporarily in backups before being securely deleted.
6. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information;
- Correct inaccurate information;
- Request deletion of your information;
- Obtain a portable copy of certain information;
- Opt out of the sale, sharing, or use of information for targeted advertising;
- Appeal a decision concerning your privacy request.
To exercise a privacy right or request account deletion, contact us at neil@agent-efficiency-lab.com. We may need to verify your identity before completing the request. We will not discriminate against you for exercising applicable privacy rights.
Where legally required, we also recognize browser-based opt-out preference signals, such as Global Privacy Control.
7. Cookies
We may use cookies and similar technologies to keep you signed in, remember preferences, protect accounts, measure service performance, and understand how the website is used.
You can control cookies through your browser settings. Disabling necessary cookies may prevent certain account or service features from functioning.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service or storage system can guarantee absolute security.
You are responsible for maintaining the confidentiality of your password and account credentials.
9. Children’s Privacy
Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
10. International Processing
Agent Efficiency Lab INC and its service providers may process information in the United States and other countries. Those countries may have different privacy laws from the country where you live.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy on our website and revise the Effective Date. If required by law, we will provide additional notice of material changes.
